Mila 158cm Sex Doll

Free Shipping

We offer free and discreet shipping services mainly to North America and Europe. However, due to import laws, regulations and certain restrictions, we do not ship to the following destinations: Islamic countries, Thailand, Malaysia, India, Africa or Brazil.

Customs Duties
For packages shipped to North America and certain EU countries, customs duties are usually included in the shipping cost. Therefore, in most cases, you do not need to pay additional customs duties.

For packages shipped to Mexico, Canada or other European countries outside the EU, customers are usually required to handle customs clearance and tax payment independently.

Please rest assured that we will do everything we can to help you minimize customs duties and assist you in customs clearance so that you can receive your package as soon as possible.

Shipping and Delivery Time
For custom dolls, it usually takes 30-35 business days to arrive in the United States and 40-45 business days to arrive in European countries. The shipping time is calculated from the date you confirm the factory photos of the doll with our customer service.

In addition, some dolls offer expedited air shipping options from China. It usually takes 8-15 business days to ship to the United States and 10-15 business days to ship to European countries (excluding customs clearance time). Please note that the courier costs are borne by the customer.

For dolls in stock in the United States, it usually takes 2-5 business days to arrive, except in special cases.

Before sending the package, we will take photos to confirm the completeness and accuracy of the product to the customer. We will only ship after receiving customer approval. A tracking number will be provided within 1-2 business days after approval.

Our goal is to ship all products as quickly as possible so that you can enjoy your new doll. However, please note that even if your doll is pre-configured, it will still take some time to complete your order.

Order Tracking

After shipping, we will email you the tracking number. To do this, you must provide us with accurate contact information.

Return Policy
Defective Items
If the outer box or outer packaging is severely damaged upon delivery, please refuse to accept it and ask the courier for compensation.
If the doll is defective, please contact us within 3 days of delivery, including pictures or videos of the defective parts. Depending on your problem, we will provide one of the following solutions:
Full product replacement
Partial refund
Wrong item

If you find that the product you received is not the one you purchased, please email us a photo of the doll you received. We will check the pictures against your order to confirm whether they are correct. If the pictures confirm that it is the wrong item, we will send a replacement at our expense or refund in full. You can also keep the wrong item.

In order to get a free replacement, you must contact us within 3 days of delivery and provide proof of the wrong item. After 3 days, we will not arrange a replacement or refund.

7-Day Return Service

7-Day Return Service Conditions
1. Buyers must apply for a return within 7 calendar days of the delivery date. Any request made after this period will be deemed invalid.

2. Customers who request a return within 7 calendar days will be charged a handling fee of 20% of the order amount, plus shipping and return shipping costs.

3. Buyers must ensure that the packaging is unopened, and if it has been opened, the sex doll and packaging must remain unused and undamaged. Doll returns that cannot be resold will be rejected.

3. The verification process requires buyers to take a video of the entire outer box, the original shipping label, and the inside of the box (if it has been opened) as proof of return. The video should be clear and smooth for the review team to check.

4. Buyers must ensure that the returned sex doll and related accessories (such as heating rods, wigs, clothes, combs, cleaning tools, user manuals, etc.) are intact, maintain their original quality and functions, and are free of damage, stains, use or any other conditions. Once we receive the doll, we will conduct a thorough inspection to ensure that it is eligible for return and that it is the same product sent by the seller and in good condition.
Note: If the sex doll or its packaging is confirmed to be "damaged" or "in use" after inspection by our warehouse staff, making it unresalable (images or videos of the inspection results will be provided), we will refuse to refund. If the doll is damaged during transportation due to improper packaging by the customer, we will also refuse to refund.

5. Please ensure that there is no damage inside or outside the box when returning. If the box is damaged, it must be replaced with a complete box. Please note that placing the doll in a damaged box during transportation increases the risk of damage. If we receive a damaged doll that cannot be resold in the package, we will not be able to refund.

6. Our 7-day return policy only applies to orders shipped from our local warehouses (including US warehouses, EU warehouses) to the following countries: United States, Canada, EU countries, Mexico, Brazil, Chile, Australia.
Note: All factory shipments, custom orders or orders from other countries are not eligible for returns
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Cleaning Steps:

• Use warm water and mild soap: Gently wipe the doll's surface with a sponge or soft cloth soaked in warm water (around 37°C) and a mild, non-irritating soap. Avoid using alcohol, bleach, or harsh chemicals that could damage the doll's material.
• Clean intimate areas: Most adult dolls have detachable intimate parts (e.g., vagina, anus) that can be cleaned separately. If the parts are not removable, use a cleaning tool or douche with warm water to gently clean them.
• Rinse thoroughly: Ensure that all soap residue is rinsed off to avoid chemical buildup that could affect the material.
• Air dry: After cleaning, place the doll in a cool, ventilated area to air dry. Avoid direct sunlight, which can cause material degradation. You can also pat the surface dry with a soft towel.

Additional Tips:

• The doll's hair (wig) can be washed separately with wig shampoo and air-dried.
• Be cautious when cleaning delicate parts like the eyes and eyelashes; avoid immersing them in water.

2. Storage Methods

Proper storage can significantly extend the life of your doll and prevent deformation or material damage.

Storage Steps:

• Avoid long-term pressure: Avoid placing the doll in positions where specific areas bear too much weight (e.g., sitting or lying on one side for long periods), as this can cause permanent deformation of the silicone or TPE material.
• Store in a neutral position: The best way to store the doll is to lay it flat on a bed or a custom-made doll stand, ensuring the limbs and body are not twisted.
• Loose clothing: Avoid dressing the doll in tight-fitting clothing for extended periods, especially dark-colored clothes, which may cause staining or material deformation.
• Keep out of direct sunlight: Store the doll in a cool place, away from direct sunlight and heat, which can accelerate the aging of the material.
• Use baby powder: After cleaning and fully drying the doll, you can apply a light dusting of baby powder to its surface to prevent material stickiness and maintain a smooth skin texture.

3. Care and Repair

Over time, your doll may develop minor issues such as surface stains or small cracks. Regular inspection and maintenance can prevent these problems from worsening.

• Regular inspections: Every few months, check the doll for material cracks, loose joints, or other issues. Address any problems promptly.
• Stain removal: If the doll's surface becomes stained, use a silicone-safe cleaner or medical alcohol to wipe away minor stains. For stubborn stains, a specialized stain remover may be used, but do so carefully to avoid damaging the surface.
• Small crack repairs: If small cracks are found on the surface, silicone or TPE repair glue can be used to fix them and prevent the cracks from expanding. Follow the instructions carefully to avoid further damage.

4. Lubrication and Material Protection

Proper lubrication and material care are essential for prolonging the doll's lifespan, especially during use.

• Use water-based lubricants: When using an adult doll, it is recommended to use water-based lubricants. Avoid oil-based or silicone-based lubricants, as they can degrade the silicone or TPE material.
• Maintain joint flexibility: The doll’s joints are usually supported by a metal skeleton. Gently move the joints periodically to ensure they don't become stiff or stuck from prolonged inactivity.

5. Common Mistakes to Avoid

• Avoid chemical products: Never use cleaning products that contain alcohol, acetone, or gasoline, as these can damage the doll’s material structure.
• Avoid prolonged contact with dark-colored items: Dark-colored clothing, bed sheets, or surfaces can stain the doll’s surface, particularly with silicone or TPE materials. It is best to use light-colored, soft cotton fabrics.
• Avoid using high-heat devices: While using an electric blanket to gently warm the doll is acceptable, avoid using high-heat devices like blow dryers, as they may damage the material.